Guest Behavior
Know the guest behind every transaction
Bring together every piece of guest data across POS, digital, and loyalty to know who’s visiting, what they’re buying, and what keeps them coming back.
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Acquistion
Find more guests like your best guests
Understand what your best guests have in common — at the menu, channel, or demographic level — so you can build campaigns that efficiently bring in more people like them.
Engagement
Know how to turn a visit into a habit
See how often guests come back, how behavior differs across locations and markets, and which menu items, offers, and occasions are most effective at driving frequency.
Churn
Stop churn before it happens
Churn happens before it shows up in your transaction count. Bikky predicts each guest’s frequency so you can intervene at the right time with the right message.
Initiatives
Measure the incrementality of every decision
Instantly build the exact view you need to see how every marketing, menu, or operational initiative actually impacts traffic, average check, and sales.
Guest Profiles
Every guest touchpoint in one place
Bring together your in-store, loyalty, off-premise, feedback, and engagement data to understand nearly every guest’s behavior.
Results
What brands achieve with Bikky
Results from multi-unit brands using Bikky to understand guests across channels, beyond just loyalty members.
“We can finally stop relying on surveys and know with certainty who’s walking through our doors. We have a complete picture of who our guests are, what they want, and how we can help them.”
Ahsan Jiva
EVP of Strategy, Mellow Mushroom
Read the story
22
%
Increase in high frequency guests
18
%
Guest retention
2,000
+
Lapsed guests engaged by a single LTO

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