Blog

April 30, 2025

How Condado Tacos navigates supply chain shifts without sacrificing quality or value

At a time when restaurant operators are facing ongoing supply chain disruptions, pricing pressures, and evolving guest expectations, Condado Tacos stands out as a brand that remains steadfast in its identity, strategic in its supply chain approach, and innovative in its menu development. Here are the key takeaways from our discussion with Evan Pardue, Director of Brand and CX, and Jan Stewart, VP of Food Operations at Condado Tacos.

March 19, 2025

How Eggs Up Grill navigated the egg crisis without compromising their brand

In our recent fireside chat with Haley Hendrix, Senior Manager of Guest Insights and Off-Premise Strategy at Eggs Up Grill, shared how the brand has navigated the crisis while keeping guest trust at the forefront. Here are the top takeaways from that conversation.

February 4, 2025

Beyond Juicery’s playbook for high-impact LTOs

Discover how Beyond Juicery & Eatery executes successful LTOs with franchisee trust, operational efficiency, and guest data insights. Learn their 3-step strategy for menu innovation that drives guest engagement, sales, and long-term success.

January 15, 2025

Reducing churn and the power of personalization

In the ultra-competitive restaurant industry, attracting new guests is only half the battle. The key to sustainable success lies in mastering the art of guest retention and building a loyal, repeat customer base. This is why increasing guest frequency and reducing churn is a top priority for all restaurant brands—but it’s easier said than done.

December 20, 2024

Offers and promotions: Why precision makes all the difference

In the restaurant industry’s continual competition for customers, offers and promotions are vital tools for driving specific guest behavior. Brands routinely use special offers in an attempt to increase engagement, reward loyalty, attract new guests, or win back those who may have lapsed. But at the end of the day, many operators find it challenging to gauge the effects of their promotions on long-term guest behavior.

December 16, 2024

Driving repeat guests: Insights from our conversation with Deric Rosenbaum

As we head into 2025, the saying “flat is the new up” continues to hold true in the restaurant industry: guests are still dining out, but they’re stretching out the time between visits. Despite rising competition and constantly shifting consumer expectations, many are cautiously optimistic about the year ahead—but it remains a challenging environment for restaurant operators. Derek Rosenbaum, President and CTO of Groucho’s Deli, shared in a recent conversation, doubling down on driving repeat guest visits can help brands combat this ongoing challenge.

December 16, 2024

How DIG's CMO is budgeting for 2025

In this fireside chat, Abhinav Kapur, co-founder and CEO of Bikky, sits down with Jessica Serrano, CMO of DIG, to explore how the fast-casual brand is scaling operations and adapting its strategies for 2025.

November 12, 2024

The rise of the restaurant Chief Digital Officer

In today’s restaurant landscape, technology is playing a bigger role than ever. With the rise of e-commerce and digital ordering, brands are rethinking traditional strategies to keep up with changing guest expectations. Check out the recap of our conversation with Scott Landers, co-founder and CEO of Figure 8, where we breakdown the rise of the restaurant Chief Digital Officer.

October 30, 2024

Key takeaways from our conversation with Avo founder Alessandro Biggi

In our recent conversation with Alessandro Biggi, founder of Avo, we explored the strategies that have propelled Avo's consistent growth and customer loyalty since its inception in 2017. From staying closely attuned to customer demand to leveraging data for better decisions, here are the top takeaways for fast-casual brands navigating the New York City market.

October 29, 2024

The current state of casual dining

Brands across the restaurant industry are grappling with declining traffic, each segment facing unique challenges. In the casual dining space, brands are adapting to today’s complex market, from making strategic pricing decisions to reshaping their value propositions.‍ To gain insight into these shifts, we spoke with Ricky Richardson, CEO of Eggs Up Grill, about the current state of casual dining and how his team is navigating today’s market.

October 28, 2024

How LTO analysis has evolved beyond PMIX

Discover how the evolution of LTO analysis goes beyond PMIX in our latest blog post. Learn why traditional sales metrics fall short in measuring true success, and explore how restaurants are leveraging modern data insights to track guest behavior, boost retention, and drive incremental sales. From real-world examples to best practices, see how tools like Bikky are transforming LTO strategies and helping brands innovate while maximizing profit.

September 27, 2024

Top 5 takeaways from our fireside chat with Robeks CFO David Rawnsley

Bikky CEO Abhinav Kapur speaks with Robeks CFO David Rawnsley on how they have managed to grow comp sales by 40% since the pandemic and remain profitable for franchisees following the passage of AB 1228.

August 5, 2024

How to make third-party delivery profitable

Bikky CEO Abhinav Kapur speaks with Protein Bar and Kitchen COO Jared Cohen on how they optimize third-party delivery for profitability through pricing, menu adjustments, and operational strategies.

July 24, 2024

Operating in California after AB 1228

Discover how Dave’s Hot Chicken used pricing and operational changes to adapt to AB 1228, California's recent legislation to increase minimum wage for brands with at least 60 locations by 25%.

July 22, 2024

What is unified commerce for restaurants?

Bikky CEO Abhinav Kapur discusses unified commerce for restaurants with Groucho's Deli President Deric Rosenbaum. They discuss how unified commerce for restaurants combines their tech stack, operational execution, and marketing strategy to enhance the guest experience.

July 21, 2024

What is the value equation for today's guest?

Join Bikky’s new 15-minute LinkedIn live series where industry leaders discuss the biggest challenges in the restaurant industry. In the first episode, Ian Courtnage, CEO of Evergreens, explores the value equation for restaurants, inflation impacts, and strategies to manage cost pressures without relying heavily on discounting.

June 20, 2024

The State of Today's Restaurant Consumer: QSR Burgers, Q1 2024 Edition

Explore how McDonald’s, Burger King, and Wendy’s are adapting to inflation and changing consumer behavior in Q1 2024. Learn about their loyalty, digital, and marketing strategies in the current operational environment. Discover more with Bikky.

May 31, 2024

The State of Today's Restaurant Consumer: Big Pizza, Q1 2024 Edition

Restaurant prices have risen due to inflation. Major pizza chains, Domino's, Papa Johns, and Pizza Hut are using strategies like loyalty programs, partnerships, and AI to stay competitive.

April 30, 2024

How Four Operators Are Making Data Their Superpower

Restaurant brands use data to impact marketing, menu decisions, and site selection. This includes analyzing customer feedback, loyalty programs, and sales data to drive growth and improve customer experience.

April 18, 2024

How Groucho's Deli achieved a 38% habitual guest rate

Groucho’s Deli, a tech-forward brand, has increased its relevance through its partnership with Bikky, a customer data platform for the restaurant industry. Bikky’s tools enable Groucho’s to better understand customer behavior, enhance its marketing strategy, and increase customer loyalty and revenue.

March 18, 2024

5 Takeaways from how Dave's Hot Chicken launches new menu items

Dave's Hot Chicken's successful launch of a new menu item involved listening to guests, ensuring quality, integrating well with core offerings, winning over franchisees, and staying true to the brand.

May 11, 2022

Your CDP questions answered with Director of Analytics at Just Salad

We interviewed the Director of Analytics at Just Salad to learn more about guest data silos, problems they cause, how to fix them, and where a CDP comes in.

April 14, 2022

A simple explanation of a restaurant CDP

Let’s talk about what a CDP is and how to get started. We’ll cover a definition, answer your questions, and walk through benefits and what to look for.

March 31, 2022

How to increase your guest loyalty

Loyalty is a crucial aspect of the restaurant industry. Effective loyalty programs involve understanding customer preferences, segmenting audiences, and testing marketing strategies. Key elements include timely incentives, effective communication channels, and customer data analysis.

March 24, 2022