Bikky - Engagement strategy

Engagement strategy

5 lessons in how the best brands use customer data

June 2, 2019

My biggest lesson from building Bikky is that time is preciously finite and fleeting. Every choice has an opportunity cost. Time spent reading emails on a Saturday morning means no making pancakes for family breakfast

3 lessons from a month studying sweetgreen’s customer engagement strategy

February 13, 2019

Sweetgreen usually comes up in most of our conversations with fast casual operators. How do they do it? What’s their secret? How do we replicate it?

Order Delivery Disruption: The Future of Food Delivery and How To Regain Control Over Your Restaurant

July 19, 2018

News flash: delivery is big. It's revolutionized a number of industry verticals —electronics, clothing and fashion, groceries, and even razors.

Chipotle’s New Direction

July 3, 2018

Some things at Chipotle are perfect just the way they are (that hint of fresh lime complementing the salt on their tortilla chips, anyone?).

How These Three Brands Listen to Customers to Boost Revenues

May 24, 2018

Listening to your customers is always important. In the restaurant industry, though, it's crucial.

The Tools You Need to Build Customer Loyalty

May 16, 2018

Why focus on loyalty instead of just new customers?

What we talk about when we talk about customer engagement

May 7, 2018

When I talk to restaurants, the most common question I get is “can you bring me more orders?” The short answer is yes, Bikky can give you more orders, but not in the way you typically think.

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