WTF is a restaurant CRM? It's only the key to the very foundation of hospitality - knowing who your guests are, what they love, and why they keep coming back. In this post, we breakdown the key considerations, and how you should think about a CRM for your restaurant.
My biggest lesson from building Bikky is that time is preciously finite and fleeting. Every choice has an opportunity cost. Time spent reading emails on a Saturday morning means no making pancakes for family breakfast
Sweetgreen usually comes up in most of our conversations with fast casual operators. How do they do it? What’s their secret? How do we replicate it?
Here are our 3 New Year’s Resolutions for operators as they think about restaurant tech in 2019.
A little over a week has passed since Grubhub announced the acquisition of LevelUp, so we’ve had some time to reflect on the deal.
News flash: delivery is big. It's revolutionized a number of industry verticals —electronics, clothing and fashion, groceries, and even razors.
Some things at Chipotle are perfect just the way they are (that hint of fresh lime complementing the salt on their tortilla chips, anyone?).
A closer look at GrubHub, DoorDash, and UberEats for restaurant owners.
Listening to your customers is always important. In the restaurant industry, though, it's crucial.
Why focus on loyalty instead of just new customers?
So how do you maintain a channel that’s responsible for reputation management, customer service, and new customer acquisition?