Bikky - Customer Engagement

Customer Engagement

WTF is a restaurant CRM?

September 30, 2019

WTF is a restaurant CRM? It's the key to the very foundation of hospitality - knowing who your guests are, what they love, and why they keep coming back. In this post, we breakdown the key considerations, and how you should think about a CRM for your restaurant.

5 lessons in how the best brands use customer data

June 2, 2019

My biggest lesson from building Bikky is that time is preciously finite and fleeting. Every choice has an opportunity cost. Time spent reading emails on a Saturday morning means no making pancakes for family breakfast

3 lessons from a month studying sweetgreen’s customer engagement strategy

February 13, 2019

Sweetgreen usually comes up in most of our conversations with fast casual operators. How do they do it? What’s their secret? How do we replicate it?

3 Restaurant Tech Resolutions for 2019

January 8, 2019

Here are our 3 New Year’s Resolutions for operators as they think about restaurant tech in 2019.

Unpacking Grubhub’s Acquisition of LevelUp

August 3, 2018

A little over a week has passed since Grubhub announced the acquisition of LevelUp, so we’ve had some time to reflect on the deal.

Order Delivery Disruption: The Future of Food Delivery and How To Regain Control Over Your Restaurant

July 19, 2018

News flash: delivery is big. It's revolutionized a number of industry verticals —electronics, clothing and fashion, groceries, and even razors.

Chipotle’s New Direction

July 3, 2018

Some things at Chipotle are perfect just the way they are (that hint of fresh lime complementing the salt on their tortilla chips, anyone?).

Case Study: The Three Biggest Food Delivery Services and What They Mean for You

June 26, 2018

A closer look at GrubHub, DoorDash, and UberEats for restaurant owners.

How These Three Brands Listen to Customers to Boost Revenues

May 24, 2018

Listening to your customers is always important. In the restaurant industry, though, it's crucial.

The Tools You Need to Build Customer Loyalty

May 16, 2018

Why focus on loyalty instead of just new customers?

Virtual Graffiti: How Much Does Yelp Matter?

May 10, 2018

So how do you maintain a channel that’s responsible for reputation management, customer service, and new customer acquisition?

What we talk about when we talk about customer engagement

May 7, 2018

When I talk to restaurants, the most common question I get is “can you bring me more orders?” The short answer is yes, Bikky can give you more orders, but not in the way you typically think.

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